ZULUCOM SUPPORT
Technical Problems?
We’re Here to Help.
From remote assistance and email configuration to internet support, Zulucom provides friendly, reliable technical support with a personal touch.
Remote Support
Many computer and configuration problems can be resolved remotely, saving you the inconvenience of an unnecessary on-site visit.
Zulucom uses TeamViewer and AnyDesk to assist with email setup, printer problems, Wi-Fi connectivity and software configuration.
Simply download the appropriate application, run it and contact Zulucom to arrange a support session.
Access Your Email Anywhere
Need to access your email while travelling, working from another computer or waiting for your usual device to be repaired?
Webmail lets you access your hosted mailbox directly through a web browser, without needing your regular email application.
Read and send messages, manage your mailbox and check your spam folder wherever you have an internet connection.
For your security, only allow remote access after confirming you’re speaking directly with Zulucom. Never share unattended-access credentials.
EMAIL SETUP & SELF-SERVICE
Tools & Guides to Keep You Connected
Helpful resources to configure your email, test your internet connection and monitor your account usage.
Email Configuration
Get assistance setting up your email on Outlook, Apple Mail or your mobile device.
Internet Speed Test
Check your connection’s download speed, upload speed and latency.
Check Internet Usage
View your internet usage and account status through your service control panel.
FREQUENTLY ASKED QUESTIONS
Quick Answers,
When You Need Them
Find answers to common questions about remote support, email, billing and more. If you can’t find what you’re looking for, just get in touch.
How do I set up my Email?
Zulucom can assist with configuring your email on Outlook, Apple Mail and mobile devices. Contact us for the correct, secure server settings for your account.
How do I check my internet usage?
You can view your usage and account status through your service control panel. If you need your login details, contact Zulucom for assistance.
How do I request remote support?
Download TeamViewer or AnyDesk from the links on this page, run the application and contact Zulucom to arrange assistance. Only share a session code after verifying who you’re speaking to.
Can I pay by debit order?
Yes Zulucom does offer a debit order facility. Contact accounts@zulucom.co.za to confirm availability and request the relevant form.
When will I receive my Invoice?
Zulucom’s billing schedule issues monthly invoices on the 26th for the following month.
Can I pay in advance?
Zulucom offeres a six-monthly and annual billing arrangement. Contact Zulucom to confirm the available options.
How do I cancel a service?
Contact Zulucom in writing to request cancellation and confirm the notice period and terms applicable to your service.
Need a Helping Hand?
Whether you’re experiencing internet issues, need assistance with your email or require remote technical support, Zulucom is just a phone call or email away.